Submit Documents

We request documentation that allows us to fully evaluate the claim on an accurate and timely basis. We do not ask for more than what we deem necessary given the nature of the engagement, the records produced in the ordinary course of business and what is customarily required to evaluate a commercial insurance claim. 

The documentation you may have previously supplied may be useful, but insufficient to properly evaluate the claim. Submitting the proper documentation allows us to issue a comprehensive report to the insurance company, which, in our experience, generally allows them to reach a payment conclusion timely.

Our requests for documentation are based on our evaluation of records you supplied to the insurance company prior to our engagement (if any), correspondence with you regarding your business’s record keeping practices and what is customary for preparing our evaluation in accordance with any applicable insurance policy and standards as they apply to our role as a Certified Public Accountant. Most commercial insurance policies state the general type of records required for a claim within the insurance contract. 

Please note we make every attempt to keep our requests the minimum required to permit an accurate and timely evaluation.

If you are unable to provide a document because it does not exist, or cannot reasonably be created, please discuss this with the individual in our firm who made the request. We will work with you to find reasonable substitutes. Please note, however, that when we request documentation it is done so for the purpose of accurately evaluating the claim. Any unwillingness to provide requested documentation could impair this objective, as well as delay the claims process.

The documentation you supply is used exclusively for evaluating your claim. Any individuals who are not directly involved in the claim will not have access to the information. 

We implement appropriate administrative, technical, physical, and organizational safeguards to protect against unauthorized or unlawful processing of the documentation you supply and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal information. We limit access to internal systems that hold sensitive information to individuals who need access to it only for your specific claim. All data and documentation we obtain is stored using industry-leading companies. Please be advised, however, that no system can fully eliminate all security risks associated with the storage and transmission of your information. 

We keep the documentation you supply for as long as is necessary for the purpose of evaluating the claim, or as may be permitted under applicable law or Certified Public Accounting profession standards.

To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of the data; the purposes for which we process the data and whether we can achieve those purposes through other means; and the applicable legal requirements. Unless otherwise required by applicable law, at the end of the retention period we will remove your documentation from our systems and records.